Product Return Process - La Bouteille Dorée
As provided for in Article 8 of our general terms and conditions of sale, La Bouteille Dorée provides all its customers, for products ordered on the www.labouteilledoree.com website, with a "Satisfied or Refunded" guarantee: the customer, if not satisfied with the products ordered, has a withdrawal period of 14 days from the delivery of his order to return it in its original packaging, for exchange or refund, without penalty.
Return shipping costs
Return costs following the cancellation of an order by the customer :Deliveries made in mainland France
Return costs for deliveries made in mainland France are the responsibility of La Bouteille Dorée with the exception of products packaged in wooden cases and large-size bottles of 3 litres or more, regardless of the type of packaging, for which the return costs are borne by the customer
Deliveries made outside mainland France
Return costs for deliveries made outside mainland France are the responsibility of the customer.
Return costs due to an incomplete or incorrect delivery address or a parcel not collected at a pickup point
The return costs are at the expense of the customer when the parcel is returned to us,
- either because the recipient's address was incomplete, and/or incorrect, and/or did not include a telephone number allowing the delivery person to reach the recipient;
- or because the recipient has not collected the parcel from the pickup point within 8 days of its drop-off.
The return costs are then deducted from the refund made to the customer if the latter cancels his order or invoiced with the costs of a second shipment if the latter maintains his order.
The amount of the return costs depends on the weight of the parcel, the packaging and the nature of the products, and is at least 12.00 euros.
Return process
As soon as you have informed our sales department of your decision not to keep the products ordered, you will receive a message acknowledging receipt of your request.
Product Status
The products must be in their original condition without modification of the various components (capsule, cap, label, etc.) and packaging (gift box, wooden case, etc.).
Product packaging
You must pack the bottles in their original packaging.
If the original packaging has been destroyed, you should use a packaging that is strong enough to prevent breakage and damage. We recommend the use of a double-corrugated cardboard box with inside protection (cardboard dividers, bubble wrapping, etc.).
Packing slip
Deliveries made outside mainland France
Customers will be able to use the carrier of their choice, in accordance with our instructions and return process.
Deliveries of products packaged in wooden cases and large-size bottles of 3 litres or more
Customers will be able to use the carrier of their choice, in accordance with our instructions and return process.
Deliveries made in mainland France
The return is made exclusively using the shipping label provided by La Bouteille Dorée to the exclusion of any other mode of transport.
- Print the shipping label with a laser or inkjet printer and make sure that the printed document is of good quality.
- Cut it out in the middle.
- Attach the right part of the label to the parcel in a clearly visible way to protect it from the weather (plastic bag, etc.)
- Keep the left side with you when you drop off the parcel at the post office or when the carrier comes to pick up the parcel (see below)
If you encounter a problem during the collection of the parcel by the post office, we kindly ask you to contact us immediately.
No returns will be accepted to any address other than the one indicated on the shipping label. Only this shipping label must be used for the return of the products. No return shipping costs will be refunded.
Drop off the parcel
Depending on the type of products, the carrier, the pickup address and the customer's availability, we offer 2 options:
Ask the customer to drop off the parcel at a post office:
- The Post Office employee scans the barcode on the shipping label attached to the parcel.
- The Post Office employee puts a dated stamp on the left side of the shipping label to be kept by the customer.
Important: keep this part of the label safely. It is the only proof that you have dropped off the parcel.
Have the parcel collected by the carrier at the customer's home address:
- The delivery man scans the barcode on the shipping label attached to the parcel.
- The delivery man will have the customer electronically sign or will put a dated stamp on the left side of the shipping label to be kept by the customer.
Important: keep this part of the label safely. It is the only proof that you have dropped off the parcel.
Receipt and refund
Once we have received the products and acknowledged that they are in their original condition, we will ask for the customer's bank account details for the refund. It will be made by bank transfer within one week of receipt of the returned products.
Contact
If you have any further questions about the return of your products, please contact us immediately at +33 (0)1.46.22.29.79 or info@labouteilledoree.com.